An established resort had outsourced the provisioning of guest Internet services. However, management was getting many complaints about the service quality. The resort was paid a fee by the outside company but they did not know how much money was being made. Finally the resort management decided to deploy a state of the art Internet service for guests to eliminate complaints.

• Solution:
  • Provide wireless Internet access for a full service resort : 4 miles of beaches, 2 pools, 3 restaurants, 4 bars, 1 theater, business center, indoor public games area, outdoor public games area, reception area, guest apartments (wired), staff apartments (wired)
  • 3 authentication routers for wired staff and guest apartments and business center computers
  • 3 high power long range access points for beach and outdoor public area
  • 12 medium range indoor/outdoor access points for specific areas
  • Billing via access codes, customized scratch cards and credit cards
  • Alarm monitoring of all equipment for repair dispatch with remote management from head office and offsite
• A client's business case example:
  • Customers who want the full Internet service are charged $50/week; guests can also purchase daily access at $10 per day
• Results:
  • Time to investment payback: Less than 3 months
  • Profit 1^st year approximately: $175,000